If you own a business, it is in your best interest to set up a quality management process or system (QMS). [...] In simple terms, a QMS is your personal set of standards, guidelines and rules that help you manage the various actions and tasks in your business. It puts a great deal of stress on the concept of making sure that procedures are followed to ensure efficient business output geared towards customer satisfaction.
Quality Management is a method for ensuring that all the activities necessary to design, develop, and implement a product or service are effective and efficient with respect to the system and its performance. It is seen as a managerial model to increase individual development and a firm's competences. QM affirms the need to develop a systemic approach to talent management, which includes clear strategy in order to empower employees and to improve their creativity.
Quality management has become an important part of management culture, particularly, in new enterprises which are characterised by supply chain, e-commerce and virtual enterprise environments. Designing and developing suitable strategies, techniques, tools and models for improving productivity and quality have become an essential function of researchers and practitioners in a networked global economy.
"Quality" refers to the ability of a process, or product to satisfy both stated and implied needs, with these needs being defined by the stakeholders. Having a project quality plan will help determine which quality standards are important to the project. It will also help to ensure that the factors and activities that are required by the stakeholders are included, while unnecessary activities are removed. It is also important to remember that quality is an ongoing process.
It is only when top management takes charge and sets the correct performance standard, and then backs it with time and money, that a quality product or service is delivered. Then, quality is easy.
A Quality Management Plan documents how an organization will plan, implement, and assess the effectiveness of its quality assurance and quality control operations. Specifically, it describes how an organization structures its quality system, the quality policies and procedures, areas of application, and roles, responsibilities, and authorities.
Quality Management recognise a number of management principles that can be used by senior management as a framework to guide their organisations towards improved performance. The principles cover: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.
The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. [...] The focus widened from quality of products to quality of all issues within an organisation – the start of TQM.
Quality Management Framework (QMF): the strategy, advice, guidance and tools necessary for an organization (such as a National Hydrological Service) to attain quality, efficiency, and effectiveness in performing its mission responsibilities.
The development, implementation and maintenance of a quality management system can be seen as a process of change. De Leeuw (1986) distinguishes four stages in a process of change: [...].